Refund policy

Changing an order. Since prints go into production soon after you order, email me right away if you need to change or cancel and I'll try to catch it in time.

Damaged or misprinted prints. If your print arrives damaged, creased, or with a printing flaw, email me within 30 days of delivery with your order number and a photo. I'll send a free replacement, and you don't need to send the damaged one back.

Lost packages. If your tracking hasn't moved in 10 business days, or it says delivered but you don't have it, email me. I'll work with the carrier, and if the package can't be found, I'll send a replacement.

Returns. Because every print is made to order, I can't accept returns or give refunds for a change of mind. If you're not sure which size to get, email me before you order and I'll help you choose.

Refunds. Approved refunds go back to your original payment method within 5–10 business days, and you'll get an email once it's processed.

Ordered the wrong size? Email me within 30 days and I'll send the size you need. If it costs more, you just pay the difference, and you can keep the first print.

Questions? Email me at hello@gaslightprints.com and I'll get back to you within 24 hours.