Refund policy
Return & Refund Policy
Our 30-Day Guarantee
We want you to love your print. If you're not completely satisfied with your order for any reason, contact us within 30 days of delivery and we'll make it right — with a replacement or a full refund.
Damaged or Defective Prints
If your print arrives damaged, creased, or with any printing defect, we'll send a free replacement right away. Just email us at [your email] within 30 days of delivery with:
- Your order number
- A photo of the damaged print
- A photo of the packaging (if the damage occurred in transit)
No need to return the damaged print — once we've confirmed the issue, a replacement ships immediately at no cost to you.
Not Happy With Your Print?
If your print arrived in perfect condition but it just isn't right for your space — wrong size, didn't match your expectations, changed your mind — contact us within 30 days of delivery and we'll issue a refund. We may ask a few quick questions to help us improve, but we won't make you jump through hoops.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. You'll receive a confirmation email when your refund is processed.
Wrong Address
Please double-check your shipping address at checkout. If an order ships to an incorrect address provided at purchase, we can't offer a refund — but contact us anyway and we'll do our best to help with a discounted replacement.
Lost in Transit
If your tracking shows no movement for 10+ business days or your order is marked delivered but never arrived, contact us and we'll send a free replacement or issue a full refund.
How to Reach Us
Email: returns@gaslightprints.com. We respond to all messages within 24 hours